Parcels
Find what happened, and what to do next. Nothing to read before you can act.
Enter the code from your text message, or scan the label. The tracker shows every hand-off with the time it happened, and tells you if a delivery was attempted.
Track a parcelThe courier will try again — up to three attempts. If all three fail, the parcel goes back to the sender. If you know you won’t be in, choose a pickup point at booking time instead.
When a parcel is held at a pickup point, the tracker shows the shop, its opening hours and its phone number. Bring the delivery code texted to the receiver to collect it.
Report it as soon as you notice. Keep the parcel and any packaging until we tell you otherwise, and have the tracking code ready — it is what lets us open the case against the right shipment.
Talk to a personThe receiver’s number is where their delivery code is texted. If it’s wrong, call us with the tracking code before the parcel reaches its destination so we can correct it in time.
Talk to a personScan the label’s QR with the tracker — a genuine Esoqo label is confirmed on the spot. If a message asks you to pay online for a parcel, it is not from us: nothing on Esoqo is paid online.
Report fraudNothing on Esoqo is paid online. The fee is always settled in person — with the agent at a station, or the courier on collection or delivery. Anyone asking you to pay online for a parcel is not acting for us.